Please read this Privacy Policy carefully before accessing or using the services made available through [https://www.hepatify.com](https://www.hepatify.com/), hereinafter referred to as the “Hepatify Website”, and any Hepatify mobile application, hereinafter referred to as the “Hepatify App”, whether made available now or in the future. The Hepatify Website and the Hepatify App shall hereinafter collectively be referred to as the “Platform”. This Privacy Policy explains how Viable Dreams, a sole proprietorship established under the laws of India and conducting its business inter alia under the brand name “Hepatify”, collects, uses, stores, processes, discloses, protects, and otherwise handles information relating to Users of the Platform and Services. For the purpose of this Privacy Policy, wherever the context so requires, “Your”, “You”, “Yourself”, or “User” shall mean any natural or legal person who accesses, browses, registers on, subscribes to, or uses the Platform or the Services. The terms “We”, “Us”, and “Our” shall mean Viable Dreams, operating inter alia under the brand name “Hepatify”. This Privacy Policy shall be read together with Our Terms of Use, Refund Policy, subscription terms, payment terms, fair usage policy, and any other policies, rules, guidelines, or legal notices published by Us on the Platform from time to time, collectively referred to as the “Platform Terms”. By accessing or using the Platform, creating an account, subscribing to the Services, making a payment, submitting information to Us, or otherwise interacting with Us, You agree to the collection, use, storage, processing, disclosure, and handling of Your information in accordance with this Privacy Policy. If You do not agree with this Privacy Policy, please do not access, use, register on, subscribe to, or continue to use the Platform or Services. This Privacy Policy may be updated from time to time to reflect changes in law, technology, Our business practices, Platform features, data practices, or operational requirements. Any updated version of this Privacy Policy shall be posted on this page or such other appropriate section of the Platform. We recommend that You review this Privacy Policy periodically to stay informed about how We handle Your information. This Privacy Policy is not intended for Our employees, contractors, consultants, or internal personnel, who may be subject to separate internal policies. ## 1. Collection of Personal Information 1. When You interact with Us, including by accessing the Platform, creating an account, subscribing to Services, making a payment, contacting support, using study features, creating custom content, or otherwise communicating with Us, We may collect information about You to provide, operate, secure, improve, and personalise the Platform and Services. 2. The information We may collect includes, without limitation, Your name, phone number, email address, username, password or authentication credentials, account details, subscription details, payment status, plan details, billing-related information, communication preferences, support requests, feedback, referral code usage, coupon usage, and such other information as You may voluntarily provide to Us. 3. We may collect information relating to Your education, examination preparation, learning preferences, selected course, selected subject, target examination, study plan, preferred content, or similar academic or learning-related details where such information is provided by You or generated through Your use of the Platform. 4. We may collect information relating to Your device and technical environment, including but not limited to device type, device model, operating system, app version, browser type, IP address, approximate location derived from IP address, network information, device identifiers, advertising identifiers where applicable, push notification tokens, crash logs, diagnostic logs, system logs, app integrity signals, security signals, and other technical information. 5. We may collect information relating to Your use of the Platform, including but not limited to login activity, session activity, device activity, pages viewed, features used, flashcards reviewed, questions attempted, answers selected, study progress, revision activity, bookmarks, tags, highlights, custom notes, custom flashcards, personal study data, limited performance indicators, progress information, timestamps, usage frequency, and interactions with content or Services. 6. Where the Platform provides spaced repetition, revision scheduling, study planning, or similar learning tools, We may collect and process data relating to Your study activity, review history, due items, card interactions, self-assessment inputs, revision intervals, learning preferences, and related progress information for the purpose of operating and improving such features. 7. Where the Platform allows You to create, upload, enter, save, edit, tag, organise, or store personal notes, annotations, highlights, bookmarks, custom flashcards, custom explanations, or other user-generated content, We may collect, store, process, display, sync, and otherwise use such information to provide the relevant features to You. 8. We do not mandate KYC or government identity verification for standard User registration at this stage. However, We may, at Our discretion, require email verification, phone number verification, OTP verification, device verification, institutional email verification, educational eligibility confirmation, professional eligibility confirmation, or such other reasonable verification as may be necessary for account security, fraud prevention, access control, institutional plans, Premium Accounts, restricted features, promotional offers, or compliance with applicable law. 9. We do not intend to collect sensitive information such as biometric information, medical records, patient records, clinical case details, health information, financial account credentials, or government identity documents as part of standard registration. However, if You voluntarily provide such information to Us through support requests, user-generated content, feedback, forms, emails, messages, uploads, or any other mode, You acknowledge that such information is provided by You at Your own discretion and may be processed in accordance with this Privacy Policy and applicable law. 10. You shall not upload, share, store, or submit any patient-identifiable information, confidential clinical information, medical records, prescriptions, investigation reports, discharge summaries, images, videos, or other personal information relating to any patient or third party unless You have all necessary permissions, consents, and lawful basis to do so. You shall remain solely responsible for any such information submitted by You. 11. We may collect and process information received from third parties, including payment gateways, banks, payment aggregators, UPI service providers, wallet providers, Google Play Store, Apple App Store, app stores, analytics providers, communication providers, hosting providers, cloud service providers, support tools, security tools, advertising platforms, referral partners, or other service providers, where such information is necessary to provide, operate, secure, support, analyse, or improve the Platform and Services. 12. We may automatically collect certain information through cookies, software development kits, local storage, pixels, tags, analytics tools, crash reporting tools, device identifiers, app integrity tools, or similar technologies when You access or use the Platform. Such information may be used for authentication, security, fraud prevention, remembering preferences, improving functionality, analysing usage, measuring performance, understanding user behaviour, and improving Our Services. 13. You may choose not to provide certain information. However, if the information is required for account creation, subscription activation, payment confirmation, security, support, compliance, or provision of specific Services, We may be unable to provide or continue providing such Services to You. ## 2. Use of Information 1. We may use the information We collect to create, maintain, authenticate, verify, secure, and manage Your account. 2. We may use Your information to provide, operate, maintain, personalise, improve, develop, test, and support the Platform, Services, Study Materials, subscriptions, Premium Accounts, flashcards, question banks, revision tools, spaced repetition systems, offline access, syncing features, custom notes, custom flashcards, and other learning features. 3. We may use Your information to process purchases, subscriptions, payments, payment confirmations, refunds, payment disputes, app store transactions, subscription activation, subscription expiry, subscription renewal, coupon usage, referral discounts, and related account or billing activities. 4. We may use Your study activity, progress information, question responses, flashcard interactions, revision history, bookmarks, tags, highlights, custom notes, custom flashcards, and similar learning data to operate and improve study features, revision scheduling, spaced repetition, limited performance indicators, learning aids, progress summaries, and user experience. 5. We may use Your information to provide support, respond to queries, troubleshoot issues, investigate complaints, process grievances, resolve payment issues, handle account issues, and communicate with You regarding the Platform or Services. 6. We may use Your information to send transactional, administrative, account-related, subscription-related, payment-related, security-related, service-related, and legal communications, including OTPs, account alerts, payment confirmations, subscription updates, changes to policies, technical notices, security notices, and support responses. 7. We may use Your information to send promotional communications, offers, discounts, launch offers, referral information, product updates, educational updates, surveys, and marketing communications, subject to applicable law and Your communication preferences. You may opt out of non-essential promotional communications where applicable. 8. We may use Your information to monitor, detect, prevent, investigate, and act against account sharing, unauthorised access, fraud, scraping, piracy, misuse, suspicious activity, rooted or jailbroken device access, emulator use, VPN or proxy abuse, screen recording, screenshot capture, content theft, database extraction, automated access, or any breach of Our Platform Terms. 9. We may use device information, IP address, login activity, session activity, app integrity signals, technical logs, usage patterns, and other security information to enforce one active device or session at a time, prevent concurrent usage, maintain Platform security, and protect Our content, systems, Users, and business interests. 10. We may use Your information for internal research, analytics, product development, educational insights, content improvement, service improvement, feature testing, quality assurance, business planning, and operational purposes. 11. We may use aggregated, anonymised, or de-identified information for research, analysis, reporting, publication, product improvement, educational insights, business development, or other lawful purposes, provided that such information does not directly identify You. 12. We may use Your information to comply with applicable laws, legal obligations, court orders, government requests, law enforcement requests, regulatory requirements, tax obligations, accounting obligations, audit requirements, dispute resolution, enforcement of Our rights, and protection of legal interests. ## 3. Payment Information 1. Payments made through the Hepatify Website may be processed through third-party payment gateways, banks, payment aggregators, UPI service providers, wallet providers, or other payment partners. 2. Payments made through the Hepatify App on Android or iOS may be processed through the Google Play Store, Apple App Store, or such other app store or in-app billing system as may be applicable. 3. We do not normally receive or store Your full card number, CVV, UPI PIN, net banking password, wallet password, or other sensitive payment credentials. Such information is generally processed by the relevant bank, payment gateway, app store, or payment provider. 4. We may receive and store payment-related information such as transaction status, payment confirmation, transaction identifier, order identifier, invoice details, subscription plan, subscription duration, amount paid, tax details, payment mode, refund status, chargeback status, app store purchase status, and other information necessary to activate, manage, verify, or support Your subscription. 5. Payment-related information may be processed in accordance with the terms and privacy policies of the relevant payment provider, bank, app store, or third-party payment platform. You should review the applicable third-party terms and privacy policies before making a payment. ## 4. Offline Access and Syncing 1. Where the Platform allows offline access, cached content, downloaded content, saved content, or locally stored content, certain information may be stored on Your device to enable access, syncing, authentication, licence validation, progress tracking, or continued use of the Services. 2. Offline access may still require an active internet connection from time to time for authentication, subscription validation, syncing, security checks, app updates, content updates, or continued access. 3. If You delete the Hepatify App, clear app data, change device, log out, lose access to Your account, fail to sync, or use an unsupported device, certain offline data, cached content, progress information, custom notes, custom flashcards, or locally stored information may be lost or become unavailable. 4. We are not responsible for loss of locally stored data, unsynced data, cached content, downloaded content, or offline information caused by device issues, app deletion, operating system restrictions, unsupported devices, user action, network failure, technical error, or other circumstances beyond Our reasonable control, except to the extent required under applicable law. ## 5. User-Generated Content 1. Where the Platform allows You to create, upload, enter, save, edit, tag, organise, or store personal notes, annotations, highlights, bookmarks, custom flashcards, custom explanations, comments, feedback, doubt submissions, or other user-generated content, You shall remain responsible for such content. 2. You represent that You have all necessary rights, permissions, and lawful basis to create, upload, store, or submit such user-generated content on the Platform. 3. We do not undertake to review, verify, moderate, or validate user-generated content for accuracy, completeness, medical correctness, legality, suitability, or appropriateness. 4. We shall not be liable for any error, omission, inaccuracy, reliance, misuse, corruption, deletion, loss, or unavailability of user-generated content, except to the extent required under applicable law. 5. We may process user-generated content to operate, provide, sync, secure, improve, and develop the Platform and Services, subject to this Privacy Policy, Our Terms of Use, and applicable law. 6. If You include personal information, patient information, copyrighted material, third-party content, confidential information, or unlawful material in user-generated content, You shall be solely responsible for such inclusion and any consequences arising from it. ## 6. Cookies and Similar Technologies 1. We may use cookies, pixels, software development kits, local storage, device identifiers, analytics tools, crash reporting tools, app integrity tools, or similar technologies to operate, secure, analyse, personalise, and improve the Platform. 2. These technologies may help Us remember Your preferences, maintain sessions, authenticate Users, understand Platform usage, measure promotional effectiveness, prevent fraud, detect misuse, improve performance, analyse errors, and provide relevant content or communications. 3. You may be able to manage cookies or similar technologies through Your browser settings, device settings, operating system settings, or app permissions. However, disabling or restricting certain technologies may affect the functionality, security, or availability of the Platform or Services. 4. Third-party service providers may also use cookies, SDKs, pixels, or similar technologies in connection with services they provide to Us, such as analytics, payments, hosting, security, support, communication, advertising, or crash reporting. We do not control all such third-party technologies, and their use may be governed by their own privacy policies. ## 7. Sharing and Disclosure of Information 1. We do not sell Your personal information. 2. We may share Your information with third-party service providers to the extent necessary to provide, operate, maintain, secure, improve, analyse, support, or deliver the Platform and Services. 3. Such third-party service providers may include, without limitation, payment gateways, banks, payment aggregators, UPI service providers, wallet providers, Google Play Store, Apple App Store, app stores, hosting providers, cloud service providers, database providers, content delivery networks, email service providers, SMS providers, WhatsApp or messaging providers, push notification providers, analytics providers, crash reporting providers, customer support tools, security providers, fraud prevention tools, app integrity providers, and other technology or operational service providers. 4. We may share information with professional advisers, consultants, auditors, accountants, lawyers, insurers, business partners, or other advisers where reasonably necessary for business, legal, accounting, audit, compliance, or risk management purposes. 5. We may disclose information where required or permitted by applicable law, court order, government request, regulatory request, law enforcement request, legal process, or to protect Our rights, property, Users, Platform, Services, or the public. 6. We may disclose information to investigate, prevent, or act against fraud, misuse, account sharing, piracy, scraping, security incidents, unauthorised access, payment disputes, chargebacks, violations of Our Platform Terms, or suspected illegal activity. 7. We may share aggregated, anonymised, or de-identified information with third parties for research, analysis, reporting, educational insights, product development, service improvement, marketing, or business purposes, provided that such information does not directly identify You. 8. We may transfer or disclose information in connection with any business restructuring, incorporation, conversion, merger, acquisition, transfer, sale, financing, assignment, or continuation of business, subject to applicable law and reasonable confidentiality safeguards. ## 8. Security of Information 1. We endeavour to use reasonable security practices and procedures to protect information collected, stored, processed, and maintained by Us. 2. Security measures may include access controls, authentication systems, encryption where appropriate, secure storage practices, monitoring systems, logging, app integrity checks, technical restrictions, administrative controls, and other reasonable safeguards. 3. However, no internet-based service, electronic transmission, cloud system, storage mechanism, software system, or security process can be guaranteed to be completely secure. We do not guarantee absolute security of information. 4. You are responsible for maintaining the confidentiality of Your login credentials, OTPs, passwords, account access details, devices, and sessions. You should not share Your account credentials with any other person. 5. If You believe that Your account has been accessed without authorisation, Your password has been compromised, Your device has been lost, or any other security incident has occurred, You should contact Us immediately at [[email protected]](mailto:[email protected]). 6. We may restrict, block, suspend, or terminate access to the Platform or Services where We reasonably suspect account compromise, unauthorised access, suspicious activity, piracy, scraping, security risk, or breach of Our Platform Terms. ## 9. Retention of Information 1. We may retain Your information for as long as necessary to provide the Platform and Services, maintain Your account, manage subscriptions, provide support, comply with legal obligations, resolve disputes, enforce Our rights, prevent fraud, maintain security, comply with tax or accounting requirements, and carry out legitimate business purposes. 2. The retention period may vary depending on the nature of the information, the purpose for which it is processed, legal requirements, operational requirements, and business needs. 3. If You delete Your account or request deletion of Your personal information, We will process such request in accordance with applicable law, this Privacy Policy, and Our account deletion process. 4. Certain information may be retained even after account deletion where required or permitted by applicable law, including for legal, tax, accounting, audit, fraud prevention, security, dispute resolution, enforcement, backup, archival, or legitimate business purposes. 5. Aggregated, anonymised, or de-identified information may be retained and used indefinitely, provided that such information does not directly identify You. ## 10. Account Deletion and Withdrawal of Consent 1. You may request deletion of Your account through the account deletion option made available on the Platform, where available, or by contacting Us at [[email protected]](mailto:[email protected]). 2. Once Your account is deleted, You may lose access to Your account, subscription, Study Materials, saved progress, custom notes, custom flashcards, user-generated content, offline content, cached content, downloaded content, and other account-related data. Account deletion may be irreversible. 3. We shall not be responsible for any loss of access, content, progress, custom notes, custom flashcards, user-generated content, or other data arising from account deletion, except to the extent required under applicable law. 4. You may withdraw consent previously provided to Us for the processing of Your personal information by contacting Us at [[email protected]](mailto:[email protected]) or through such mechanism as may be made available on the Platform. 5. If You withdraw consent that is necessary for Us to provide the Platform or Services, We may restrict, suspend, or discontinue Your access to the Platform or Services. Withdrawal of consent shall not be retrospective and shall apply prospectively, subject to applicable law. 6. We may continue to process certain information where such processing is required or permitted under applicable law, including for legal compliance, tax, accounting, audit, fraud prevention, security, dispute resolution, enforcement, or legitimate business purposes. ## 11. Rights of Users 1. Subject to applicable law, You may have certain rights in relation to Your personal information, including the right to access, correct, update, delete, or withdraw consent in relation to certain information. 2. You may update certain account information directly through the Platform, where such functionality is available. 3. If any information provided by You is inaccurate, outdated, or incomplete, You should update the same through the Platform or contact Us for assistance. 4. We may require reasonable information to verify Your identity before processing requests relating to access, correction, deletion, account deletion, withdrawal of consent, or other privacy-related rights. 5. We may refuse or limit requests where permitted under applicable law, including where the request is unreasonable, repetitive, technically impracticable, affects the rights of others, conflicts with legal obligations, or relates to information that We are required or permitted to retain. ## 12. Children and Minors 1. The Platform and Services are intended to be used by persons who are competent to contract under applicable law. 2. If You are a minor and wish to use the Platform or Services, such use shall be made available only with the consent and supervision of Your parent or legal guardian, who has agreed to the Platform Terms. 3. Where a minor uses the Platform, it shall be assumed that such minor has obtained consent from their parent or legal guardian and that such use is supervised by the parent or legal guardian. 4. If a parent or legal guardian becomes aware that a minor has provided personal information to Us without appropriate consent, they may contact Us at [[email protected]](mailto:[email protected]). 5. We may restrict, suspend, or terminate access to the Platform or Services if We become aware that a User does not meet applicable age requirements or does not have required parental or legal guardian consent. ## 13. Communications 1. By registering Your email address and/or phone number with Us, You consent to receive communications from Us through email, SMS, phone calls, in-app notifications, push notifications, WhatsApp messages, or any other reasonable means of communication, subject to applicable law. 2. Such communications may include OTPs, account alerts, payment confirmations, subscription updates, service updates, app updates, policy updates, security alerts, support responses, administrative notices, legal notices, educational updates, promotional communications, offers, surveys, or other communications relating to the Platform or Services. 3. You may opt out of non-essential promotional communications where applicable by using the unsubscribe option, communication preference settings, or by contacting Us. 4. Even if You opt out of promotional communications, We may still send You transactional, administrative, service-related, account-related, payment-related, security-related, and legal communications. ## 14. Third-Party Links and Platforms 1. The Platform may contain links to third-party websites, applications, payment pages, app stores, social media pages, community platforms, advertisements, partner platforms, or other external resources. 2. If You access any third-party website, application, platform, service, or resource, You do so at Your own risk. Such third-party services may be governed by their own terms of use, privacy policies, cookie policies, refund policies, payment terms, and other policies. 3. We are not responsible for the privacy practices, content, security, policies, actions, omissions, or services of any third-party websites, applications, platforms, payment providers, app stores, or service providers. 4. The inclusion of any third-party link, integration, payment option, app store listing, or service provider shall not be construed as Our endorsement of such third party. ## 15. Data Storage and International Transfers 1. We may store and process Your information on servers located in India or in other countries, whether directly or through third-party service providers, cloud service providers, hosting providers, database providers, analytics providers, communication providers, support tools, or other service providers. 2. By using the Platform or Services, You acknowledge that Your information may be transferred to, stored in, and processed in India or other jurisdictions where We or Our service providers operate, subject to applicable law. 3. Where information is transferred or processed outside India, We shall endeavour to take reasonable measures to ensure that such information is handled in accordance with this Privacy Policy and applicable law. ## 16. Anti-Piracy, App Integrity and Security Monitoring 1. We may collect and process device information, session information, app integrity signals, usage patterns, crash logs, IP addresses, approximate location data, technical logs, and other security-related information to protect the Platform, Services, Study Materials, Users, and Our rights. 2. We may use such information to detect or prevent rooted devices, jailbroken devices, emulators, cloned applications, modified APKs, tampered applications, VPN or proxy abuse, screen recording, screenshots, scraping, automated access, database extraction, account sharing, concurrent sessions, suspicious activity, unauthorised access, or other misuse. 3. If We reasonably detect or suspect misuse, We may restrict, block, suspend, terminate, or otherwise limit access to the Platform or Services, subject to Our Terms of Use and applicable law. 4. Some security and anti-piracy features may require the collection or processing of device and technical information. If You disable permissions, block technical checks, use unsupported devices, or attempt to bypass security systems, certain Services may not function or may be restricted. ## 17. Surveys, Feedback and Research 1. We may invite You to participate in surveys, polls, interviews, feedback exercises, research activities, product testing, or beta testing from time to time. 2. Participation in such activities may be voluntary unless required for specific beta or institutional features. 3. Information collected through surveys, feedback, or research activities may be used to improve the Platform, develop features, understand User needs, assess Services, improve content, analyse educational patterns, or for such other purposes as may be described at the time of collection. 4. Feedback, suggestions, ideas, corrections, improvement requests, feature requests, reviews, or recommendations provided by You may be used by Us for product improvement, service improvement, content improvement, and business purposes without any obligation to compensate You. ## 18. Changes to this Privacy Policy 1. We reserve the right to amend, modify, update, or replace this Privacy Policy at any time. 2. Any updated Privacy Policy shall be posted on this page or such other appropriate section of the Platform. 3. Where reasonably practicable, We may endeavour to notify You of material changes through email, in-app notification, website notice, or other reasonable mode of communication. 4. Your continued access to or use of the Platform or Services after any changes have been posted shall constitute Your acceptance of the updated Privacy Policy. ## 19. Contact and Grievance 1. If You have any questions, concerns, requests, complaints, or grievances regarding this Privacy Policy or the handling of Your information, You may contact Us at: **Email:** [[email protected]](mailto:[email protected]) **Phone:** +91 7338744497 2. For privacy-related requests, account deletion requests, withdrawal of consent, correction requests, or grievances, please contact Us at [[email protected]](mailto:[email protected]) with sufficient details to identify Your account and understand Your request. 3. All notices, grievances, or communications relating to this Privacy Policy may also be sent to the principal place of business of Viable Dreams at Coimbatore, Tamil Nadu, India, or such other address as may be published by Us on the Platform from time to time.